| 72483 | Central Intermediate | Technology | KATELYN STEVENS | A201 | Can Gemini be added top my google workspace? I need it for visuals for my SPED kiddos. It says admin has to fix it on my google workspace. | Active | Mar 9, 2026 |
| 72480 | Central High School | Technology | MARY PASTORICK | n203 | Projector is totally out now. Bulb needs to be changed. It may have exploded inside. Fan is making a noise and the red lights are on and blinking. | Active | Feb 3, 2025 |
| 72479 | Central High School | Technology | MARY PASTORICK | n203 | My projector is making a noise. It sounds like the fan is clicking. I see to red lights on the side of the projector. Not sure if it is the bulb that is out, | Active | Jan 27, 2025 |
| 72478 | Central High School | Technology | MARY PASTORICK | n203 | Projector stopped working yesterday | Active | Jan 8, 2025 |
| 72475 | Central High School | Technology | MARY PASTORICK | n203 | Change bulb | Active | Nov 21, 2024 |
| 72474 | Central Middle School | Technology | JANEE ALLEN | F107 | Classroom projector is flickering in and out, as though either the connection is bad or the bulb is about to go out! | Active | Nov 11, 2024 |
| 72473 | Central High School | Technology | MARY PASTORICK | n203 | Printer is not set up to print. | Active | Oct 16, 2024 |
| 72472 | Central High School | Technology | MARY PASTORICK | n203 | Sound is not hooked up to the projector. | Active | Oct 11, 2024 |
| 72471 | Tanglewood Elementary | Technology | LINDSEY VANNOY | 103 | My doc camera is not working | Active | Oct 11, 2024 |
| 72470 | Tanglewood Elementary | Technology | LINDSEY VANNOY | 103 | I need a longer HDMI cord for my doc camera to my computer. | Active | Oct 11, 2024 |
| 72469 | Tanglewood Elementary | Technology | LINDSEY VANNOY | 103 | My smart board is doing random things and the speakers are going out. | Active | Oct 11, 2024 |
| 72468 | Central Middle School | Technology | TENESIA HOLLIDAY-TITUS | D102 | Good Morning,
The desktop I received will not lock nor shut down. I have to physically unplug it in order for it to shut off.
Also, it will not project on the screen. Everything is connected properly but projection is not responding with the CPU. Please advise! | Active | Sep 18, 2024 |
| 72467 | Tanglewood Elementary | Technology | LINDSEY VANNOY | 103 | I think my desktop hard-drive is crashing. This is the 2nd day that it just starts doing random things while I am using it. It is like someone keeps hitting the enter button and it keeps going all the way down. Please come soon! | Active | Sep 13, 2024 |
| 72466 | Central Middle School | Technology | TENESIA HOLLIDAY-TITUS | D102 | Unable to log into desktop using my account info. Mr. Miller tried logging in with his account and received the same error as me; even though he is logged into his own desktop using his same information. Please help my computer plays a huge role in what I do in my classroom. Thanks | Active | Sep 3, 2024 |
| 72465 | Central High School | Technology | MARK CARROLL | south workstation | computer not making connection to printer in the teacher workroom my off hour is Tuesday and Friday from 9:23 to 10:52 did this last year and y'all got it fixed for me | Active | Aug 23, 2024 |
| 72464 | Central Middle School | Technology | TENESIA HOLLIDAY-TITUS | D102 | My Projector is working and projecting but it keeps glitching every 5-10 seconds, blinking. Please Help! Thanks in advance. | Active | Aug 19, 2024 |
| 72463 | Tanglewood Elementary | Technology | RONDA RICKETTS | 113 | Student Abigail Gremillion's clever badge is not working. She is unable to log into any necessary content. Thank you! | Active | Aug 15, 2024 |
| 72462 | Central High School | Technology | BRITTANY COSTON | A107 | My google drive is downloaded to my computer and will let me open Word files but will not let me save them. It says an error has occured. | Active | Aug 14, 2024 |
| 72461 | Central High School | Technology | BRITTANY COSTON | A107 | My computer gives me a message every morning saying it cannot download critical updates. It also will not allow me to save to my google drive. I am trying to save a Word document and a window pops up and says a file error has occured. It will let me save to the desktop but then it has to be uploaded to my google drive. Please help! | Active | Aug 13, 2024 |
| 72456 | Bellingrath Hills | Technology | KATHLEEN BORDELON | library | Laptop keeps freezing
Latitude 5430 Chromebook
A120230000001
(sitting on shelf directly behind librarian's desk) | Active | Aug 7, 2024 |
| 72455 | Bellingrath Hills | Technology | KATHLEEN BORDELON | library | Need help with the printer cartridge in the library. The new cartridge will not go in -- and when I tried the old cartridge, it didn't go in either -- sooooo... not sure if something was damaged.
Please help! THANKS! | Active | Aug 7, 2024 |
| 72454 | Central High School | Technology | MARK CARROLL | south workstation | my laptop (like last spring) is not connecting with the printer in the workstation --- it will not print was fixed for a while last spring semester and is now doing the same thing it did then | Active | Aug 7, 2024 |
| 72453 | Central High School | Technology | BRITTANY COSTON | A107 | My computer keeps saying my disk space is low. This was the same problem from the end of last year. It will keep me from making instructional videos for my classes. Thanks for all you do!! | Active | Aug 7, 2024 |
| 72450 | Central Middle School | Technology | TENESIA HOLLIDAY-TITUS | D102 | My computer isn't projecting on the screen; it appears that a cord may be missing. Please Help!! Thanks in advance. | Active | Aug 5, 2024 |
| 72449 | Central High School | Technology | SALLY FONTENOT | S209 | The printer wire connection was damaged over the summer. The USB won't insert. | Active | Aug 5, 2024 |
| 72445 | Central High School | Technology | BERTHA BEARD | Front Office | Good morning! Nora can not log into her computer this morning. Someone changed her password and it will not let her log in withut it. Thank you. | Active | Jul 22, 2024 |
| 72444 | Bellingrath Hills | Technology | Gina Monroe | T10 | Projector and computer aren't working at all | Active | Jul 22, 2024 |
| 72442 | Central High School | Technology | TEYANNA HAYES | A208 | Came in classroom and had missing cords. I need a VGA to display port adaptor along with the cord that hooks the computer up to the project. The goal is to have the projector connected along with the dual monitors. | Active | Jul 20, 2024 |
| 72437 | Central High School | Technology | CHRISTINA FAULK | N-31 | I need access to AVIGILON site log in. I am unable to sign in using the desktop application since I moved offices. | Active | Jul 16, 2024 |
| 72432 | Bellingrath Hills | Technology | ASHLEY TINGLE | Office | We need another teacher laptop. Mrs. Desselle is now the lead teacher and the preK teacher taking her place in the classroom need a laptop! Thanks | Active | Jul 15, 2024 |
| 72430 | Central High School | Technology | DAVID BENNETT | NA | I do not have the "Resources" option in Google Classroom or the option to use add-ons in assignments. Melissa Mitchell does and we are teaching the same class. Can we have this enabled on my account so we can both use this tool? | Active | Jul 10, 2024 |
| 72429 | Central High School | Technology | DAVID BENNETT | A203 | Could I get a second monitor for the teacher desk in A203? I grade code and this would be very helpful!! | Active | Jul 10, 2024 |
| 72428 | Central High School | Technology | BOB Wales | Storage Room South 2 | The storage room is going to be moved to M 15 (current conference room) Once the records are out of the storage room, this is going to be converted to a Study Skills classroom. If there is not currently a computer drop in there...one will need to be installed. | Active | Jul 10, 2024 |
| 72425 | Bellingrath Hills | Technology | RONDA WILLIAMS | Office | Hi, on my Chromebook, I have done everything I can think of to enable my camera during my Zoom meetings that I am currently a part of. It is not working. Can you check on something that needs to be enabled? Thanks! | Active | Jul 9, 2024 |
| 72421 | Bellingrath Hills | Technology | STEPHANIE LANGLOIS | 111 | Please set up and connect document camera. Please fix volume on over head. Volume does not get loud enough for student to hear it. | Active | Jul 8, 2024 |
| 72413 | Central High School | Technology | JEFFREY JOHNSON | floating | Hi. I'm trying to set up a youtube channel for our esports team. My school account can access youtube and everything but I'm not allowed up to upload videos. This was approved by Mr LaGroue last year and suggested by Ms Bush. How can I make sure this gets done before the year starts? | Active | Jul 4, 2024 |
| 72412 | Central High School | Technology | JEFFREY JOHNSON | N304 | Hi. I'm still trying to set up an esports lab on campus so students can practice after school together. Practicing online is extremely difficult to schedule since we have to wait for everyone to get home and we might miss matches. I know there's an admin password to get the software installed. We would probably need access to the password for a few hours one day to get everything installed on every computer. Mr LaGroue approved this last year and it never got done. How can I help make sure this | Active | Jul 4, 2024 |
| 72411 | School Board Office | Technology | ANGELINA MARCELLINO | 1-4 | An IEP facilitator has been added to our SPED Staff housed at Central Office. We need a computer set up at cubicle 1-4. No special programs are needed. Will we need a quote for a new computer or does IT have one to assign? | Active | Jul 2, 2024 |
| 72402 | Central High School | Technology | BELINDA Dixon | counselor office | I need another computer. | Active | Jun 27, 2024 |
| 72392 | Central High School | Technology | CHRISTINA FAULK | Academy office to N31 | I (Faulk) am moving from Academy office (A-9011) to N31 office. Mr. Lachica is moving into A-9011
Will need voicemail and extensions swapped as follows:
N31 - Faulk extension needs to be 422
Academy Office (A-9011) - Lachica extension needs to be 456 | Active | Jun 20, 2024 |
| 72361 | Central High School | Technology | BRANDON LAGROUE | nonw | The following security cameras recently stopped working:
North Main 1
Lounge Hall | Active | Jun 11, 2024 |
| 72347 | Central High School | Technology | AMANDA LIPINSKI | Guidance | Coach Sim would like to have a direct phone number for Lori Devall - He is currently getting all the phone calls for kids wanting to register when the front office does not answer. | Active | Jun 10, 2024 |
| 72333 | Bellingrath Hills | Technology | DOLORES ARIAS | N1 | Desktop, mouse, and keypad needs to be moved from N1 to T7. Desktop is labeled with Arias on it | Active | Jun 6, 2024 |
| 72271 | Central High School | Technology | MICHELLE LATO | A106 | No working document camera in the room. | Active | May 28, 2024 |
| 72270 | Central High School | Technology | MICHELLE LATO | A208 | Speakers are not working | Active | May 28, 2024 |
| 72269 | Central High School | Technology | MICHELLE LATO | S303 | Room does not have a working document camera. Broke during the school year, was brought to help desk, and it was not returned. | Active | May 28, 2024 |
| 72255 | Central Middle School | Technology | KAREN TRANTHAM | F117 | Please connect teacher desktop and doc camera to teacher workstation desk (cream color and sits high up). Thanks! | Active | May 24, 2024 |
| 72245 | Central High School | Technology | MARTHA YOUNGER | M31 | This is a Pro-Watch problem (with access badges) due to the construction. When new doors and gates were brought on to the system (scanners added and brought online), those access points had to be added a la carte to teacher's access. It has been very time consuming to go to the menu and try to figure out which of the dozen or so new doors/access points need to be added to the "Teacher Access" configuration. Could these be reorganized somehow at the admin level? Teachers are emailing me that they | Active | May 24, 2024 |
| 72241 | Central High School | Technology | KAITLYN ROY | M32 | Changing offices to CMS F7. Please swap the office phone in M32 at CHS and the phone in F7 at CMS so the name and extension will be the same. Thank you! | Active | May 24, 2024 |
| 72236 | Bellingrath Hills | Technology | MICHELLE RICHARDSON | W3 | Please move desktop, projector and all cords to new building room T1 | Active | May 23, 2024 |
| 72235 | Bellingrath Hills | Technology | ABIGAIL TURNER | W1 | Move desktop computer from W1 to T2. The desktop is labeled Turner T-2. | Active | May 23, 2024 |
| 72229 | Central Intermediate | Technology | KAYLA MIER | C109 | Please move printer.from C111 to C109. Admin had given permission if both teachers agreed. :) | Active | May 23, 2024 |
| 72206 | Tanglewood Elementary | Technology | ADELE GREMILLION | 136 | I am moving rooms. I am currently in room 134, but am moving to 136. There is no document camera in room 136, and I am leaving the one in 134 for the new teacher moving in here. Is there a way to get a document camera in my new room? Room 136... | Active | May 23, 2024 |
| 72167 | Bellingrath Hills | Technology | DOLORES ARIAS | N1 | Charging station needs to be moved from N1 to T7 for next school year
DO NOT HANG ON WALL UNTIL TEACHER GIVES LOCATION OF WHERE! | Active | May 21, 2024 |
| 72160 | Central High School | Technology | AMANDA LIPINSKI | Football Locker Room | We need a screen beam in the locker room. | Active | May 21, 2024 |
| 72122 | Central High School | Technology | STACY CORDER | S201 | Jayda Keller (Sped issued laptop) that needed to be taken in and updated (due to error message, see previous work order). Student is Done with her computer and left it and the charger in S201 (farris room) to be picked up and repaired. The computer needs to be returned to SPED office for the summer (if possible.) given to Angelina Marcellino thanks | Active | May 17, 2024 |
| 72097 | Central High School | Technology | MADISON PRATT | help desk | There are two entries in google admin for this computer: A42022000173V
Both have the same asset tag, but show different enrollment dates. | Active | May 16, 2024 |
| 72053 | Central Middle School | Technology | TAYLOR MIXON | D115 | Davis is out, but she has a sub today. The sub is trying to use the projector, but it is overheating and not working. | Active | May 14, 2024 |
| 72009 | Central High School | Technology | HAILEY ZAMORA | S105 | Goodday!
My students are working on slideshows for presentations that they will be doing next week. However, it seems as though www.slidesgo.com and www.prezi.com are blocked and that students cannot sign up through Google.
If this could be changed so that they can access these sites, I'd be most appreciative. | Active | May 10, 2024 |
| 71870 | Central High School | Technology | STACY CORDER | S101 | Student uses a sped-issued laptop. Jayda Keller sid no: 2009996
It is working properly per her paraprofessional but an error message keeps popping up, wanted to see if it can be fixed remotely as she needs it for testing through Tuesday. If not, Wed would be first day it can be picked up.
Error message: "This version is older that the currently installed version, and cannot be installed . If you would like to install this version, uninstall the installed version first" | Active | May 3, 2024 |
| 71810 | Central Middle School | Technology | SARAH SANDERS | D6 | I have two IPADs that are not working. On one of the IPADS, one of the kids deleted the LAMP for life app and when I go to get it back, it says we have to purchase it because I am assuming we don't have the right password in the device for our account. The other IPAD continuously has a pop up that says verification failed. | Active | May 1, 2024 |
| 71759 | Tanglewood Elementary | Technology | KAINNA MESSER | 115 | Cannot access Brainpop Jr. via clever page. Says clever administrator hasn't integrated with system. | Active | Apr 29, 2024 |
| 71754 | Central High School | Technology | TY LEGE | M-103-C (Band Office) | Good afternoon! Is there any way I could get a second desktop monitor? I asked Maddie Pratt and she said help desk would set it up, but I needed to check if district technology had any available because she doesn't.
I'm really struggling with being able to multitask on my single monitor. My Dual Enrollment grades needing to be put in JCampus and BRCC LoLA/Canva platforms with multiple class rosters that don't line up between CCSS and BRCC. Plus managing files and spreadsheets for the band | Active | Apr 26, 2024 |
| 71753 | Central Intermediate | Technology | KAYLA BABIN | A210 | I am trying to post an assignment using Easel by TPT to Google classroom and it shows a message when students try to complete the assignment that says: Access blocked-Your institution's admin needs to review Easel activities. | Active | Apr 26, 2024 |
| 71726 | Tanglewood Elementary | Technology | BRITTANY MELANCON | 141 | One of my students can't complete any of his Google Classroom activities without it saying he needs a password. | Active | Apr 25, 2024 |
| 71694 | Central High School | Technology | CAITLIN WINTER | s202 | Hey, so my DE students' Google accounts are locked out of logging into our BRCC library resources like JSTOR and other academic databases. One of BRCC's requirements for my students is that they use academic databases to complete research. Last year, they were able to access these databases. Can I get their accounts unblocked based on their enrollment in my DE classes?
Thanks | Active | Apr 23, 2024 |
| 71660 | Tanglewood Elementary | Technology | TIFFANY JEANSONNE | 139 | In Frontline, it will not allow me to assign a substitute to the job. | Active | Apr 18, 2024 |
| 71651 | Tanglewood Elementary | Technology | SHANNON KAPLE | 127 QUAD | Hello,
I need someone to help me download Adobe Photoshop, Illustrator and In-Design to my workstation. It requires administrator permission to download software. Mrs. Brown has approved the downloads. I currently pay for a personal subscription to Creative Cloud, so it would be of no cost. Thanks! | Work In Progress | Apr 18, 2024 |
| 71510 | Central Intermediate | Technology | ASHLEY DAVIS | A204 | Kylie M is in my homeroom (Davis) but now needs to be connected to K Stevens for Zearn. Thank you! | Active | Mar 27, 2024 |
| 71489 | Tanglewood Elementary | Technology | KRIS DENNIS | 131 | When Chenpeng logs in, it is asking for password verification. He should be able to log in with Clever and no password. Mrs. Ensminger's class | Active | Mar 26, 2024 |
| 71282 | Central Middle School | Technology | ANTONIA ROGILLIO | F220 | Illuminate has a glitch. I'm not sure who to report this too. When students use the equation builder, it does not record to the teacher side of it correctly. I can send an email with an example if someone can email me first. Thanks! | Active | Mar 8, 2024 |
| 71276 | Central Middle School | Technology | ADRIENNE HEIL | E9 | Please remove Tyler Bradford from Bergeron's Google classroom and Securly class roster. (He is no longer enrolled in her class for a number of days but it failed to update.)
Thank you | Active | Mar 8, 2024 |
| 71242 | Bellingrath Hills | Technology | JESSICA CASE | Back room by K4 classes | The HMH (Amira) icon on the students clever page is currently not working. There is an error code that comes up and it states Service Unavailable.
Thanks,
Jessica | Active | Mar 5, 2024 |
| 71210 | Central Middle School | Technology | LATONYA PALMER | E12 | Several of the cameras in the front of school, closest to the gym and parking lot H are no longer working. | Active | Mar 4, 2024 |
| 71205 | Central Intermediate | Technology | KATHERYN YOUNG | A108 | Rose Crutchfield does not have a clever account yet. She has been here almost 2 weeks and has been unable to complete work due to this. Her student ID is 4069773 | Active | Mar 4, 2024 |
| 71193 | Central Intermediate | Technology | CECILIA JONES | C108 | Diamond Carter in Judi Breaux's homeroom will not show up on Securely. This has been happening for a while. It always says "Not Online" even when she is. | Active | Mar 1, 2024 |
| 71182 | Central High School | Technology | CHRISTY JUNIUS | A111 | Multiple students and teachers informed me that they are still unable to find my email when trying to email me. When they search for my name, nothing appears. They were only able to contact me through Google Classroom. Thanks in advance for your help. | Active | Mar 1, 2024 |
| 71152 | Tanglewood Elementary | Technology | JOYCELYN COOPER | 119 | Student computer screen jumps and glitches. | Waiting On Part | Feb 28, 2024 |
| 71149 | Central Middle School | Technology | LINDSAY CORONA | D104 | Teachers pay teachers has a new feature that makes many of their products interactive, it is called Easel by TPT.
We have been using and loving Easel EXCEPT.. it will not let students log in using their google email, which means that it is not saving their work if they exit the screen. I wasn't sure if this was because we don't have a PII for easel or if it is a setting on the google end of things.
When students try to login using google it gives them this message... "You can't access thi | Active | Feb 28, 2024 |
| 71111 | Central Middle School | Technology | KALEB SHOWS | Palmer/Butler office (E12/Dean | The software or drive to view bus footage isn't working in Mrs. Palmer's office.
We need to the software installed on Mr. Butler's office as well (7th grade deans office). | Active | Feb 26, 2024 |
| 71078 | Central High School | Technology | KAREN BUSH | N204 | Can we install I-Tunes, please. Need to be able to transfer music from desktop to Ipad. | Active | Feb 22, 2024 |
| 71003 | Tanglewood Elementary | Technology | SHANNON KAPLE | 127 |
I have one laptop that is not opening with a Clever login page for students. Is there a way this can be reset? | Picked Up | Feb 16, 2024 |
| 70984 | Bellingrath Hills | Technology | BROOKE KELLEY | Data Office | When I log into Clever I'm not able to log in as an administrator so I don't have access to any programs as an administrator. | Active | Feb 15, 2024 |
| 70983 | Central High School | Technology | JOSHUA MARTIN | A204 | I need someone with Admin registration to install a driver that I have downloaded onto my classroom computer for a Wacum Intuos drawing board attachment. | Active | Feb 15, 2024 |
| 70946 | Tanglewood Elementary | Technology | RONDA RICKETTS | 113 | headphone plug broken in headphone hole | Picked Up | Feb 8, 2024 |
| 70894 | Tanglewood Elementary | Technology | AIMEE THOMAS | 138 | Screen is broken/shattered | Picked Up | Feb 5, 2024 |
| 70741 | Central Intermediate | Technology | KAYCEE SMITH | A202 | I am taking classes for the district to get certified for Special Education. They have changed the platform that are classes are on to canvas and when accessing the page, the following message appeared: Error: app_not_configured_for_user. Is there a way to get this to work properly? | Active | Jan 24, 2024 |
| 70730 | Central High School | Technology | JEFFREY JOHNSON | floating | I'm trying to set up a YouTube channel for the Esports team, but I can't upload videos. Can I get that access? | Active | Jan 24, 2024 |
| 70664 | Central High School | Technology | MARTHA YOUNGER | PAES lab | I was wondering if a PAES-lab specific username and password could be created (similar to the clep/clep login that accesses the CLEP unify software housed in ZENworks) so that anyone in the PAES lab could access the necessary programs (time clock, "employee" records, etc.) without having the programs connected to a particular person.
Currently the programs are housed on flashdrives and were accessed by the para assigned to PAES lab that block, but now we have a long-term Kelly services sub a | Active | Jan 19, 2024 |
| 69947 | Central Middle School | Technology | ALLISON ROSHTO | F114 - Computer Lab | My STEM class is using this code editor website to do HTML code to create a website. https://www.w3schools.com/tryit/tryit.asp?filename=tryhtml_default
They can get to the site, put in code and run it. However if they go to save their "HTML code website" it tells them to create a login. They tried to just use their Google login and it tells them the www.w3schools.com is blocked and they lose anything they just created. It allowed me under my login to do this a few weeks ago, but is not al | Active | Nov 13, 2023 |
| 69935 | Central Intermediate | Technology | ALLISON MILLER | A30 | Howdy,
I'm trying to register for a professional development session through Families Helping Families GNO, and the link is blocked in Linewize.
This is a link for the training calendar: https://fhfofgno.org/training-calendar
Any specific links on the calendar are getting blocked so I can't register for the training.
Can I get a Linewize bypass code? | Active | Nov 10, 2023 |
| 69743 | Central Middle School | Technology | HERBERT JUNEAU | CMS gym office | I have two ipads that were donated to the wrestling team by CAF and i would like to download the app. T2 which is a wrestling scoring and video recording app for the high school wrestling team. the name of the app is T2 but level changer is who makes it. I submitted the serial numbers of the ipads to Jeff Swarner. | Active | Oct 31, 2023 |
| 69588 | Bellingrath Hills | Technology | LACIE VIOLA | 112 | Headphone cord broke off in plug in spot. | Picked Up | Oct 18, 2023 |
| 69545 | Bellingrath Hills | Technology | LACIE VIOLA | 112 | One chromebook has a blurry camera. Other chromebooks screens are enlarged. | Active | Oct 16, 2023 |
| 69381 | School Board Office | Technology | ANGELINA MARCELLINO | 1-5 | I need a quote for a Desktop computer for one of our Gifted/Talented teachers, please. | Active | Oct 4, 2023 |
| 69034 | Bellingrath Hills | Technology | SHELLEY EARLY | T-2 | Can you please make the laptop I have print in color? It is already networked to the speech printer in this room (HPM544)
Thanks,
Shelley Early (OT)
504-616-7258 | Active | Sep 13, 2023 |
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